FREQUENTLY ASKED QUESTIONS
We’ve put together a quick list of questions that may quickly help give you the answers you’re looking for. If you need additional help, feel free to contact us at [email protected]. Tickets will be responded to during business day, Monday-Friday 9am – 4pm CST with the exception of U.S. federal holidays.
See you outdoors,
The Field & Stream Customer Service Team
ORDERS
HOW CAN I GET FREE SHIPPING
Enjoy free shipping on all orders over $99, no promo code needed. Please allow up to 48 hours for orders to ship, and longer lead times may apply seasonally. Orders are shipped Monday-Friday, excluding U.S. federal holidays, or if the fish are really biting!
$7 flat rate on all orders up to $49.99*
$12 flat rate on all orders $50.00-$98.99*
Free shipping on all orders $99+*
* pre-tax
HOW CAN I CHOOSE THE RIGHT SIZE FOR ME?
Not sure what Field & Stream size you wear? Our size charts can help you determine the best fit for all your gear.
HOW CAN I GET QUESTIONS ANSWERED REGARDING MY FIELD & STREAM MERCHANDISE ORDER?
Please submit your request or question to orders@fieldandstream.com. For any 1871 Club subscription questions, you can email membership@fieldandstream.com
We aim to respond within 24 hours during business days (Monday to Friday, 8:30am to 4:30 pm CST), excluding U.S. federal holidays.
*For purchases made through the Field & Stream Amazon Store, please reach out to Amazon’s customer service.
*For purchases made at a Tractor Supply Co. retail location or on tractorsupplyco.com, please contact the Tractor Supply Co.’s customer service.
WHEN WILL I RECEIVE MY ORDER
We’re excited that you’re eager to receive your gear! Orders generally ship within 2-3 business days after placement (Monday – Friday, excluding federal holidays).
Once your order is shipped, you will receive a confirmation email with tracking information to keep you updated on your gear’s journey. Please be aware that payment is processed at the time of order placement.
For 1871 Club Print & Premium Memberships: Field & Stream Journals are published twice a year — a Spring issue in April and a Fall issue in September— alongside each journal shipment are two Members-Only Hats for Premium members.
Your first issue depends on when you sign up and where that date falls within our bi-annual publishing schedule.
New & Renewing Members: Receive 2 Shipments Per Year. Renewing members always receive the standard Spring and Fall issues.
YOUR SHIPMENT TIMING IS BASED ON YOUR RENEWAL DATE:
If you renew between January 1 – March 31:
1st Shipment = Spring Issue (+ hat for Premium): Ships April 1
2nd Shipment = Fall Issue (+ hat for Premium): Ships September 1
If you renew between April 1 – August 31:
1st Shipment = Fall Issue (+ hat for Premium): Ships September 1
2nd Shipment = Spring Issue (+ hat for Premium): Ships the following April 1
If you renew between September 1 – December 31:
1st Shipment = Spring Issue (+ hat for Premium): Ships the following April 1
2nd Shipment = Fall Issue (+ hat for Premium): Ships the following September 1
More details will be available in your 1871 Club Membership welcome email. Be sure to create an account so you can access your $15 reward and add membership@fieldandstream.com to your email address book or check your spam folder for key membership updates.
HOW DO I RETURN OR EXCHANGE FIELD & STREAM MERCHANDISE?
We hope you love your F&S products, but if you don’t, we’re happy to process a new order or issue you a refund. To return or exchange F&S merchandise, items must be returned within 30 days from the delivery date. If your order arrives damaged or you have issues with you delivery, please contact us immediately.
To begin your exchange, contact us at orders@fieldandstream.com.
Our Customer Service Team will respond to you within 24hours and are open Monday- Friday 8:30am CT to 4:30 pm CT, except for federal holidays in the United States.
*Please note: 1871 Club memberships may not be exchanged, and you may request a refund up to 24 hours after your purchase. If you need help with your Membership, please contact membership@ fieldandstream.com.
IS INTERNATIONAL SHIPPING AVAILABLE?
International shipping on merchandise or 1871 Club membership in not available at this time.
MEMBERSHIPS
WHAT IS THE 1871 CLUB?
The 1871 Club is the only way to receive a subscription to our print magazine — a nearly 160-page, coffee-table–quality journal published twice a year. It’s where we honor 150 years of Field & Stream heritage and showcase our best outdoor stories, photography, and craft.
More than a membership, the 1871 Club is an experience. Members gain access to limited-edition products, a $15 merch credit, partner perks and more.
WHAT IS THE DIFFERENCE BETWEEN 1871 CLUB MEMBERSHIP PLANS?
We offer three different plans.
Two 1871 Club Membership subscriptions (Print & Premium Plans) and one [Free] Rewards Plan.
Premium Membership — $95/year
2 print journals delivered to your door 2x a year (Spring & Fall issue)
2 seasonal, members-only hats
$15 merch credit
Partner perks
Access to members-only store
*As a premium member you get 1 Premium Membership Box with a Spring Journal & a new limited-edition Spring members-only hat delivered in May April-May AND 1 Premium Membership Box with a Fall Journal & a new limited-edition Fall Hat delivered in September-October.
Print Membership — $35/year
2 print journals delivered to your door 2x a year (Spring & Fall issue)
$15 merch credit
Partner perks
Access to members-only store
[FREE] Rewards Plan — Free with Account Creation
*The [FREE] Reward Plan does NOT include journal subscription.
$15 merch credit
Partner perks
Access to members-only store
HOW MANY JOURNAL ISSUES ARE INCLUDED IN MY MEMBERSHIP
WHEN WILL I RECEIVE THE FIRST ISSUE OF MY FIELD & STREAM JOURNAL AND MY MEMBER BENEFITS?
For 1871 Club Print & Premium Memberships: Field & Stream Journals are published twice a year — a Spring issue in April and a Fall issue in September
1st Shipment = Spring Issue (+ hat for Premium): Ships April 1
2nd Shipment = Fall Issue (+ hat for Premium): Ships September 1
Premium Members: Get two premium membership boxes per year (includes most recent Field & Stream Journal and a newly designed limited-edition 1871 Club Member Hats.
Print Membership: Two Field & Stream Journals.
More details will be available in your 1871 Club Membership Welcome Email.
Be sure to create an account so you can access your $15 reward and add membership@fieldandstream.com to your email address book or check your spam folder for key membership updates.
CAN CANADIAN RESIDENTS JOIN THE 1871 CLUB?
International shipping and memberships for Canadian residents and other international countries are NOT available at this time.
I CAN'T LOG INTO MY ACCOUNT. HOW DO I GET BACK IN?
If you forgot your password or haven’t set up an account yet, you can follow the prompts by clicking on your User Icon at the top right corner of fieldandstream.com.
To make updates to your membership plan or use your rewards, click on ‘Membership’ to access your account information.
If you are still having trouble logging in, please contact membership@fieldandstream.com and we’ll help you reset your account.
I WAS AN EXISTING FIELD & STREAM SUBSCRIBER. HOW DO I GET ACCESS TO MY ACCOUNT NOW THAT THERE IS AN 1871 CLUB MEMBERSHIP?
Existing Members who haven’t yet set up an 1871 Club account should click on the User Icon at the top right corner of follow the prompts to create an account. Please note, you must use the email you signed up or purchased your membership with. Only one email account may be associated with a F&S paid membership (Print or Premium) or Free Rewards Plan.
Subscribers who were F&S Members before the new 1871 Club launched on 1/25/2023, were transitioned to our [FREE] Rewards Plan. Login to your profile or create an account to access your membership benefits and use your $15 merch reward.
Please contact membership@ fieldandstream.com if you need further assistance.
HOW CAN I READ FIELD & STREAM IN PRINT?
Join the 1871 Club to get the Field & Stream print journal subscription. Please note, only Premium ($95/year) and Print ($35/year) plans include a print journal twice a year (ships in April and September). Print & Premium Members of the 1871 Club will also receive a digital version of the journal 2x a year.
1871 Club members also have the benefit to purchase at the discounted rate of $15.
[FREE] Rewards Plan members have the option to purchase individual journals at the $15 member-price.
Non-members can purchase single issues of the journal online and at select retail stores for $20.
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